Refund Policy

At Bioactive Honey Co., we take pride in the quality of our products. Please read our Refund Policy carefully before making a purchase.

Due to the nature of food and consumable products, we do not accept returns or offer refunds for change of mind.

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Refunds or replacements may be considered only if:

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• You received an incorrect item

• Your order arrived damaged

• Your order arrived defective or compromised

If there is an issue with your order, please contact us within [insert number of days, e.g. 7 days] of receiving your item.

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When contacting us, please provide:

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• Your order number

• A clear description of the issue

• Photos of the product and packaging, where applicable
   

Failure to report within this timeframe may result in the request being declined.

Once your claim is reviewed and approved, we may offer one of the following at our discretion:

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• A replacement product

• A store credit

• A refund to the original payment method
   

Refunds are processed only after the issue has been verified.

Refunds will not be issued for:

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• Products that have been opened, used, or tampered with

• Orders with incorrect shipping details provided by the customer

• Delays caused by couriers or customs

• Promotional or discounted items, unless faulty

Original shipping fees are non-refundable unless the issue was caused by our error. Any approved refund will cover the product value only.

Approved refunds will be processed within [insert timeframe, e.g. 5–10 business days]. Processing times may vary depending on your payment provider.

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date.